All templates
    Customer Support

    AI Email Triage

    Classify, route and draft replies for inbound email in real time. Your team handles intent — the agent handles the queue.

    View docs
    AET

    Real-time classification on every inbound message

    Smart routing to the right team or owner

    Draft reply generated, human stays in control

    How it works

    1. 1

      Receive

      Inbound email lands on the mesh through your existing mailbox connector.

    2. 2

      Classify & route

      The agent tags intent, urgency and language, then assigns the thread to the right queue.

    3. 3

      Draft & handoff

      A draft reply is attached. The owner reviews, edits and sends in one click.

    Audit trail

    • Every classification is a signed, traceable event
    • Drafts are stored with their prompt and model context
    • Full thread history exportable for compliance review

    Deploy this template

    Pulse is a desktop app with an embedded server. No Docker, no CLI, no YAML — install once and ship templates from the UI.

    1. 1

      Download Pulse Desktop

      Native binaries for macOS, Windows and Linux. Installer is ~80 MB and bundles the runtime — nothing else to set up.

    2. 2

      3-step setup wizard (~90s)

      Pick a workspace, sign in, and let Pulse provision the local server. The wizard walks you through it on first launch.

    3. 3

      Templates → Deploy

      Open the Templates panel, select this template, wire your sources and click Deploy. The pipeline goes live locally in seconds.

    .dmg .msi .deb
    Open in Pulse Requires Pulse 0.1.63+
    Download Pulse DesktopNew here? Free to install.

    Ready to deploy this template?

    Let's talk about your use case. We'll help you wire your sources and ship this template to production.