1. Who we are
Olsisoft ("we", "us") is the controller of personal data collected through streamflowmesh.io, developer.streamflowmesh.io, try.streamflowmesh.io, and the StreamFlow and Pulse products (the "Services"). Contact: info@olsisoft.com — Quebec, Canada.
2. Data we collect
We collect only what is needed to operate the Services:
- Account and contact data you provide (name, email, organization, message content).
- Usage and device data (pages viewed, referrer, approximate location derived from IP, browser and OS).
- Billing data if you purchase a paid plan (processed by our payment provider; we do not store full card numbers).
- Support and feedback content you submit through forms, chat, or email.
3. Why we use it
We use personal data to:
- provide, secure, and improve the Services;
- respond to inquiries and provide support;
- process payments and manage licenses;
- send transactional and — with your consent — marketing communications;
- comply with legal obligations.
4. Legal bases
Where applicable law requires a legal basis (e.g. GDPR), we rely on: performance of a contract, legitimate interests (product security, analytics), consent (marketing, non-essential cookies), and legal obligations.
5. Cookies and analytics
We use strictly necessary cookies and privacy-respecting analytics to understand aggregate usage. You can control non-essential cookies through your browser settings or any consent controls we display.
6. Sharing
We do not sell personal data. We share data only with vetted service providers acting on our instructions (hosting, email delivery, payments, analytics, customer support tooling), and when required by law or to protect our rights. All providers are bound by confidentiality and data-protection obligations.
7. International transfers
We are based in Canada and our providers may process data in Canada, the United States, and the European Union. Where required, transfers rely on appropriate safeguards such as standard contractual clauses.
8. Retention
We keep personal data only as long as needed for the purposes described, or as required by law. Account data is kept while your account is active; support and billing records are retained for legal and accounting periods; marketing data until you unsubscribe.
9. Security
We apply industry-standard technical and organizational measures — encryption in transit, access controls, least-privilege, audit logging — to protect personal data. No system is 100% secure; we notify affected users of qualifying incidents as required by law.
10. Your rights
Depending on your jurisdiction (Canada — including Quebec's Law 25, EU/UK GDPR, California CCPA), you may have the right to access, correct, delete, port, or restrict processing of your data, object to processing, and withdraw consent at any time. To exercise these rights, contact info@olsisoft.com. You may also lodge a complaint with your local data protection authority (in Quebec, the Commission d'accès à l'information).
11. Children
The Services are not directed to children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect data from children.
12. Changes
We may update this Privacy Policy. Material changes are reflected by updating the "Last updated" date. Continued use of the Services after changes constitutes acceptance.
13. Contact
Privacy questions or requests: info@olsisoft.com — Olsisoft, Quebec, Canada.