FAQ

Frequently Asked Questions

Grouped by theme. If your question isn't answered here, contact support per your plan.

Product basics6 Plans and pricing11 Technical and integration11 Data and privacy9 Security8 Licensing and activation7 Operations and hosting8 Support6 Miscellaneous6

Product basics

Plans and pricing

Technical and integration

Data and privacy

Security

Licensing and activation

Operations and hosting

Support

Miscellaneous

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Privacy & Security

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Privacy & Security

Pricing & Plans

Plan comparison and billing details.

Pricing & Plans

Support

Channels per plan.

Support

Frequently Asked Questions

Product basics

What is Pulse in one sentence?

How is Pulse different from typical no-code automation tools?

How is Pulse different from agent-building frameworks?

Is Pulse open source?

Will you ever open source it?

Is there a Pulse Cloud?

Plans and pricing

Is FREE really free forever?

Can I try PRO before committing?

What's actually in PRO?

How much is ENTERPRISE?

Do individual templates cost the same?

If I buy a template and then subscribe to PRO, do I lose the purchase?

If I cancel PRO, do I lose everything?

How does the 14-day grace period work?

Can I pay in a currency other than USD?

VAT / sales tax, do you handle it?

Is there an educational / non-profit discount?

Technical and integration

What OS does Pulse run on?

Can Pulse run in Docker?

Can Pulse run on a Raspberry Pi?

What LLM providers work?

Does Pulse work with local models only?

Can I use my own LLM endpoint?

How does Pulse handle rate limits from cloud LLMs?

How does Pulse handle LLM latency?

What about LLM cost? Do I pay Pulse per token?

Can Pulse send my data to an LLM against my will?

Does Pulse support streaming LLM responses?

Data and privacy

Where is my data stored?

Does Pulse send my data anywhere?

What are the four optional outbound calls?

Can I run Pulse air-gapped?

Is Pulse HIPAA-compliant?

Is Pulse GDPR-compliant?

What about SOC 2?

Does Pulse collect telemetry?

Can I delete all my data?

Security

How are my passwords stored?

Does Pulse support 2FA?

How are my plugin credentials (SMTP password, API keys) stored?

If my Pulse install is stolen (laptop lost), what's the blast radius?

Can Pulse integrate with my password manager?

Is TLS required to use Pulse?

Does Pulse validate webhook signatures?

Is there a known-vulnerabilities feed for Pulse?

Licensing and activation

My activation says "Unknown kid". What's wrong?

I didn't receive my license email.

Can I use one license on two machines?

Can I transfer my license to someone else?

What if my license token gets leaked?

Can I renew early?

What happens if Pulse (the company) shuts down?

Operations and hosting

How much memory does Pulse use?

How much disk?

Does Pulse need root/admin?

Can I run Pulse as a Windows Service / macOS LaunchDaemon / systemd unit?

What about high availability / clustering?

Can I back up Pulse?

How do I upgrade Pulse?

Can I downgrade?

Support

What support do I get on FREE?

What support do I get on PRO?

What support do I get on ENTERPRISE?

How do I report a bug?

Do you offer consulting?

Can I hire you to migrate us onto Pulse?

Miscellaneous

Can Pulse work with my existing tools?

Can I sell services around Pulse?

Does Pulse have an API?

Is there a Pulse mobile app?